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The Friends and Family Test was introduced into the English NHS in 2013. It is a single question survey which asks patients whether they would recommend the NHS service they have received to friends and family who need similar treatment or care. The friends and family question: “We would like you to think about your experience in the ward where you spent the most time during this stay. How likely are you to recommend our ward to friends and family if they needed similar care or treatment? Patients can answer as “extremely likely”; “likely”; “neither likely nor unlikely”; “unlikely”; “extremely unlikely”; or “don’t know”. The Prime Minister announced on 25 May 2012 that the Friends and Family Test would be introduced across the NHS from April 2013.〔(【引用サイトリンク】url=http://www.england.nhs.uk/ourwork/pe/fft/ )〕 In October 2013 Francis Maude announced the Test would be extended across the NHS and other public services, including further education, Jobcentre Plus and the National Citizen Service.〔(【引用サイトリンク】url=https://www.gov.uk/government/news/friends-and-family-test-extended-across-public-services )〕 Publication of the first results in September 2013, based on small numbers of responses, brought complaints that the test was giving a false picture. There were also complaints about the methodology on the grounds that it is susceptible to too many uncontrolled variables for the result to be meaningful.〔(【引用サイトリンク】url=http://www.sochealth.co.uk/2013/07/31/the-friends-and-family-test-lessons-from-the-do-you-masturbate-often-question/ )〕 In November 2013 IWantGreatCare formed a partnership with the NHS Alliance to set up a service which allows patients to rate and review doctors, hospitals and GP practices, and provide the Friends and Family test which all GPs will be required to provide from December 2014. By February 2015 it had grown into the biggest ever collection of patient opinion in any health service anywhere in the world. ==Criticism of the test== The test has been criticised on a number of grounds.〔Sizmur S, Graham C, Walsh J: Influence of patients’ age and sex and the mode of administration on results from the NHS Friends and Family Test of patient experience. J Health Serv Res Policy 2014. doi:10.1177/1355819614536887. Published online before print.〕〔Krol M, de Boer D, Rademakers J, Delnoij D: Overall scores as an alternative to global ratings in patient experience surveys; a comparison of four methods. BMC Health Serv Res 2013, 13:479.〕〔(Benson T, Potts HWW (2014) ). A short generic patient experience measure: howRwe development and validation. BMC Health Services Research, 14, 499. doi:10.1186/s12913-014-0499-z〕 In February 2014 Dr Neil Bacon, chief executive of iWantGreatCare, denounced the implementation of the test, in particular NHS England’s refusal to enforce standardisation of methodology to ensure the data could be trusted and truly competitive. Research for the Care Quality Commission carried out by the Picker Institute in 2012 concluded that the test was “not appropriate for use in an NHS setting”. One of the aims of the test is said to be to help patients make informed choices about healthcare providers (though many patients are in no position to make such a choice) and providers are given a rating score on the NHS Choices website. However no explanation is provided about what this rating means. When tested on a group of undergraduate students none were able to accurately understand the meaning of the test headline score. In July 2014 it was announced that from April 2015 NHS trusts must collect free text comments from patients and collect demographic variables alongside the test data. From December 2014 the test will be rolled out to GP practices, and from January 2015, to mental health and community services. The Guardian published an account from a patient who had suffered a miscarriage and described the use of text messaging in respect of the test as "crass and inappropriate". 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「Friends and Family Test」の詳細全文を読む スポンサード リンク
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